SHIPPING & RETURNS
All packages are sent via Royal Mail within 2 days of receiving the order.
Estimated postage times are as follows;
UK - 3 business days (second class)
Europe - 3-5 business days
USA - 1-2 weeks
Australia - 1-3 weeks
We offer the option for International Tracked postage for customers who like that extra peace of mind. Shipping time estimates are the same for tracked services.
Regrettably, we are unable to ship to Canada.
Return & Exchange Policy
We hope you love your banner, but if there is a problem, please get in touch with us at firstname.lastname@example.org.
DAMAGED, FAULTY OR INCORRECT ITEMS
In the unlikely event that your banner is damaged, faulty or incorrect, please contact us at the earliest opportunity to make arrangements for a replacement.
To obtain a refund, you must return the product(s) to us in the same condition in which you received it within 14 days. Should the seal on the packaging be broken, no refund will be issued.
Refunds will not be issued for items that arrive later than anticipated due to postal delays unless returned in resalable condition. Return postage is at the cost of the buyer.
The return address will be confirmed via email upon notification of the issue.
All refunds will be issued via Paypal.
Refunds or exchanges cannot be issued for personalised or custom made products.